Shipping policy

Standard order processing and dispatch

Standard retail orders are processed and dispatched within up to 2 days of receiving your order. This processing time is separate from USPS transit time. The wedding and bespoke fragrance lead times below do not apply to standard retail orders.

Shipping rates and USPS delivery estimates

Shipping charges are calculated and shown at checkout. USPS delivery estimates depend on the selected service and destination and begin after dispatch, not when your order is placed. Delivery times and arrival dates are estimates only and are not guaranteed. Carrier delays may affect delivery.

Tracking

Use your shipment's tracking link, when available, to follow USPS updates and estimated delivery information. For help with your shipment, contact jim@du-vide.com with your order number.

Wedding fragrance orders

Wedding orders using fragrances from our existing collection require a minimum lead time of 2 months. Original custom wedding fragrances require a minimum lead time of 4 months from the date the order is placed, not the initial inquiry date. These are project lead times, not USPS transit estimates. See our Wedding Fragrance Inquiry page for details.

Bespoke fragrance orders

Bespoke fragrance development requires a minimum of 4 months. Requested completion dates are not guaranteed until your project has been accepted and scheduled. Development time is separate from shipping transit time. See our Bespoke Fragrance Inquiry page for details.

Damaged or defective bottles

If your bottle arrives defective or damaged, we will send a replacement at no additional cost. Contact jim@du-vide.com within 7 days of delivery and include your order number, a photo showing the defect or damage, and a brief description of the issue.

Once we confirm the defect, we will ship a replacement as soon as possible. Replacements are limited to manufacturing defects or shipping damage. This policy does not cover buyer's remorse, incorrect orders placed by the customer, perfume depletion, or normal usage. We do not accept returns. All sales are final. See our Refund policy.