Refund policy

We do not accept returns. All sales are final.

If your bottle arrives defective or damaged, we will send a replacement at no additional cost. To request a replacement, please contact us within 7 days of delivery at jim@du-vide.com and include:

• Your order number
• A photo showing the defect or damage
• A brief description of the issue

Once we confirm the defect, we'll ship a replacement as soon as possible. Replacements are limited to manufacturing defects or shipping damage. This policy does not cover buyer's remorse, incorrect orders placed by the customer, perfume depletion, or normal usage.